Return and Refund Policy

Last updated: February 16, 2022.

Thank you for shopping on Cosmosites.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Cosmosites.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Cosmosites, accessible from https://cosmosites.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your order cancellation rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can notify us of your decision by email in our inquiry form.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Order cancellation online courses

As a consumer, you normally have a 14-day right of cancellation. However, the right of cancellation does not apply in the same way to the supply of digital content, of which online courses consists. By placing an order for an online course, you consent to the waiver of the right to cancellation after the purchase process.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days.
The Goods are in the original packaging.
You have the actual receipt of the Goods.

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods that are not suitable for return due to health protection or hygiene reasons were unsealed after delivery.
The supply of Good,s which are, according to their nature, inseparably mixed with other items after delivery.
Gift cards.
Downloadable software products.
Some health and personal care items.

We reserve the right to refuse returns of any product that does not meet the above return conditions at our sole discretion.

You should send the Goods to the following address:

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. Please contact us in our inquiry form if you’ve done all this and still have not received your refund.

Sale items

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email in our inquiry form and send your item to Cosmosites’ address for returning goods.

Need help?

Please send an email in our inquiry form for questions related to returns and refunds.

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Thank you very much